Bulletins

Date: 3/18/2011
Title: Defect Detected with Deliver-to Address Selection

Problem:
A bug in the e-commerce system has been identified that, depending on the sequence in which the shopping cart is created, causes the Deliver-to address on the line items to revert back to the default value even after the address has been changed and saved.  The issue appears when items are added to the shopping cart and then the Deliver-to address at the order header level is changed. 

Workaround  (watch demo)
1. Create the shopping cart
2. Enter your PO number in the PO Number field
3. Select the Deliver-to address to which you want your shipped
4. Click the Update button
5. Add items to your cart from the product catalog, product search, or by typing them in manually.  You can also upload the cart using the cart upload feature
6. Before proceeding to checkout, verify that the ship-to locations are correct for the order header and each line item
7. Click the check-out button
8. On the order confirmation screen, re-confirm that all ship-to locations are correct, both at the order header level and the line item level
9. Submit the order
If you notice that an order has been placed and the ship-to locations are not correct, please contact your Customer Service Representative and ask her to correct the ship-to locations for the order.  Please be sure to include the order number, the line items that need to be corrected, and the address to which those lines should be sent.

Solution
The solution to this bug was implemented on March 25, 2011.